A test report that hides a failed sample is worthless. We feel the same about articles: when we get something wrong, the useful thing is to fix it visibly and move on. This page describes how that works.
Before publication
Each article is checked against sources a reader could, in principle, look up themselves: manufacturer documentation, published standards, official guidance or the service being described. Where a claim cannot be traced, it is softened, qualified or removed. Figures are left out entirely if we cannot say where they came from.
Kinds of problem we fix
- Factual errors
- A wrong specification, a misnamed process, a rule described incorrectly. These are corrected as soon as they are confirmed.
- Outdated information
- Technology and business rules move. When a feature, fee structure or regulation changes, we revise the passage and note that the page has been brought up to date.
- Unclear wording
- If a sentence could reasonably be read two ways, we rewrite it. These edits are made quietly when they do not change the meaning.
- Broken or misleading links
- Internal links that no longer point where they should are repaired or removed.
How to report an error
- Note the address of the page and quote the passage you think is wrong.
- Explain what you believe is correct and, if possible, where that can be checked.
- Send it through the contact page.
We look at every report. If we agree, the article is changed. If we do not, we will usually explain why, because a disagreement is often a sign the original text needs to be clearer anyway.
What a correction looks like
A substantive change, one that alters a fact or conclusion, is marked at the foot of the article with a brief note describing what was changed. Spelling fixes and small tidy-ups are not flagged, since they do not affect what the piece tells you.
What we will not do
We do not delete an article simply because someone mentioned in it would prefer different coverage, and we do not change conclusions in exchange for anything. Accuracy is the only test. The thinking behind this is laid out further on What Drives Us.
Tell us what you think.
Corrections are always welcome.
How we work
From first question to revised article
Each piece moves through the same handful of steps, and older ones come back around for another look.
Frame the question
We start with what a reader actually needs to decide or understand, not with a product or a trend.
Check traceable sources
Documentation, standards and official guidance come first. Claims we cannot trace are qualified or dropped.
Explain the trade-offs
Drafts are reviewed for balance, so the costs and limits of an idea appear alongside its benefits.
Revisit and revise
Published articles are reread as products and rules change, and meaningful corrections are noted on the page.